Info Coronavirus

Info Coronavirus


Status 09.06.2020

WOKO regularly monitors the latest developments and is implementing measures in accordance with the recommendations of the authorities. WOKO is unable to answer any questions on the subject of coronavirus by e-mail or phone. We wil comunicate current special measures and rules of conduct on an ongoing basis and will publish them here and via other channels.

General information and rules of cunduct

  • In the event of a suspected infection, contact immediately the medical hotline of the Canton of Zurich (0800 33 66 55).
  • Get general information about the virus and on the general rules of conduct directly from the BAG/FOPH (Bundesamt für Gesundheit/Federal Office of Public Health).

For Tenants: Current information and operational changes

What special measures have we taken? Comprehensive information can be found here:

New rules of conduct for tenants regarding the corona virus (02 Juni 2020)

Important Information for Tenants regarding Corona Virus (13 March 2020)

Rules of conduct for WOKO Tenants Kitchen Common rooms Wet rooms (update: 09 June 2020)

Beratungsangebote und Hilfe in diversen Belangen für WOKO Mietende: Infos und Kontakte (updated 07 April 2020, only in German)

Corona: Frequently Asked Questions about Renting and Termination (07 April 2020 / updated 14 April 2020)


  • Remain calm.
  • Due to the relaxation of the measures, parties can be held again. Each party must be applied for at WOKO with a safety concept.
  • Group size for spontaneous human gatherings has been increased to 30 people, keep 2m distance between the persons.
  • Please pay attention to the notices in your property and follow the instructions of the staff. The rules are for your protection and the protection of WOKO staff.
  • If you suspect that you are infected, you should immediately contact the medical hotline of the Canton of Zurich
    (0800 33 66 55).
  • If your illness is confirmed or suspected, you should also contact us and subsequently let us know, Mail to:
  • If you have any further questions, call the FOPH hotline
    For residents: +41 58 463 00 00
    For Travellers: +41 58 464 44 88
  • Self-isolation and quarantine : Get tips and information via the website of the Federal Office of Public Health.
  • Frequently Asked Questions (FAQs) about the new coronavirus / Responses from the BAG/FOPH

Information from WOKO partner organisations for tenants:

ETH Zurich / Coronavirus: Guidelines for shared
accommodation (Status 23.03.2020)

University of Zurich: Financial Emergency Assistance for UZH Students due to the coronavirus pandemic (Status 24.04.2020)

Operational changes at WOKO:

  • The desks in Zurich and Winterthur are closed until further notice. As long as the desks are closed, we accept all forms by e-mail or post.
  • To minimize contact for you and our staff, we may not perform non-urgent repairs immediately.
  • During cleaning work by WOKO staff in communal kitchens, access to the rooms is blocked.

For employees: Up-to-date information

In order to protect its employees, WOKO introduced operations with minimal presence or contact as of 20 March 2020:

  • Wherever possible, work is carried out in the home office.
  • Meetings are reduced to a minimum and are conducted using conferencing tools or by telephone wherever possible.
  • Employees in the properties only carry out necessary, urgent work.
  • During cleaning and repair work or room inspections, tenants must leave the rooms.
  • All counter work is done by mail, e-mail or telephone.
  • We ask for understanding, if longer waiting times or operating restrictions arise due to the change in operation or due to staff shortages.

Our employees will be regularly informed directly about the latest measures.