Report an Internet Issue

Personal details

First name
Middle name
Last name
e-mail
Phone
WOKO Student ID
The number has 5 digits and can be found in your letting agreement under Tenant. Please note: This is not your student ID from the university.
Student ID
WOKO Property
Please select your home address
Please select
You can find the number in your letting agreement
Object number
 


Details of the Internet fault

The more information you provide, the easier it is to solve the problem.

Please explain your request.
Exact time of the fault
Date and time
Operating system used
macOS, Linux, Windows, Android, iOS, etc.
Hardware used
Computer model, router, connection type (WLAN or cable)
IP address
MAC address (for LAN or WLAN)

The MAC address is a unique identifier for your network adapter.

e.g. 00:1A:2B:3C:4D:5E
Location (apartment/studio/room incl. LAN connection designation)
Room : 1102, box: B.920
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